1. | ![]() |
FRONT DESK SCENARIOS | ![]() |
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FRONT DESK SCENARIOS | ![]() ![]() |
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2. | ![]() |
CHECKING-IN | ![]() |
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CHECKING-IN | ![]() ![]() |
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3. | ![]() |
GUIDING A GUEST: INTRODUCTION | ![]() |
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GUIDING A GUEST: INTRODUCTION | ![]() ![]() |
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4. | ![]() |
GUIDING A GUEST: DIALOGUES | ![]() |
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GUIDING A GUEST: DIALOGUES | ![]() ![]() |