Meetings with parents, and particularly those who have children with special educational needs, can often involve dealing with tricky issues and emotions. Through a course run by Kent LEA's Partnership with Parents, this programme provides a range of practical advice to help develop the necessary communication skills. These include active listening, body language, and handling objections. The strategies are explained and demonstrated through roleplay, and are useful for all staff who have interaction with parents.

Video Series: Primary Special Needs
Release Date 2006